I’m trying to place an order but the billing page keeps bouncing back?
There are two options you can try:
1. Please refresh the page or erase your cached history.
2. Go back to your basket and then checkout.
If none of the above helps, please email us at email@example.com and we will do our best to help you asap.
Is it possible to amend my address or order after it has been placed?
Our team is working very hard to dispatch your orders as soon as possible and amending your order is difficult. However, if you get in touch with us via email firstname.lastname@example.org within the first 30 minutes since the purchase, we will do our best to help you. Please title your email – ORDER AMENDMENT + Name + Order number
How long does the delivery take?
All orders are shipped with An Post (standard post) from our Head Office in Galway City. The delivery time depends on the destination country which will vary from 5-15 working days.
Please keep in mind that all times are estimates.
Please note that during final sales and holiday seasons (November/December/St. Patrick’s Day /Bank Holidays) delivery times can be longer than usual and it is recommended to keep track of An Post delivery estimate times for those periods.
How much do you charge for shipping?
The shipping charge for your order will be based on the quantity ordered. The rates of postage start from €2.50 if delivered in the Republic of Ireland and Northern Ireland, and €3.00 for the rest of the world for a minimum order of one pair of socks.
Orders to countries within the EU are subject to VAT which is included in the price. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the USA & EU and we cannot predict what your particular charges may be, you have to contact your local customs office for more information.
Where do you ship your products?
We ship pretty much everywhere in the world mostly to Ireland, UK, EU, US, New Zealand, Australia.
If you are unsure about shipping to your location, simply email us at email@example.com
When do you dispatch orders?
Orders are dispatched daily Monday to Friday.
If I order larger volume, would I get a discount?
If you want to order larger volumes of socks, just email firstname.lastname@example.org us and we will see what we can do.
My socks arrived damaged – what should I do?
If your socks arrive damaged, please get in touch with us asap via email to email@example.com with an image of the faulty product and we will deal with the issue as soon as we can.